L1 IT Technician (San Salvador, El Salvador – Remote)

Join Our Team! IT Technician Wanted at IT On-demand

We are looking for a proactive, self-driven, and customer-focused IT Technician to join our growing team at IT On-demand. If you are passionate about technology, eager to learn, and ready to provide exceptional support to internal and external clients, we want to hear from you!

Responsibilities:

• Resolve Level 1 technical support requests for hardware, software, network connectivity, and telephony.
• Provide remote and on-site support for endpoints, including laptops, desktops, printers, and VoIP devices.
• Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN connections.
• Assist in patch management and software deployments using RMM tools such as Action1, Kaseya, PDQ Deploy or other approved software.
• Manage user accounts and ensure security policies are adhered to.
• Maintain asset inventory and track IT equipment.
• Support IT projects, client onboarding, and software rollouts.
• Document incidents, resolutions, KBAs and SOPs accurately.
• Provide training and guidance to end users.

Qualifications:

• Certifications like CompTIA A+, Network+, MCP, or equivalent experience.
• Excellent English and Spanish communication skills.
• Experience working in a BPO/Contact Center is a plus.
• Strong troubleshooting skills and a desire to learn and grow.

💻 If this sounds like you, apply today and be part of a dynamic IT environment!

📧 Send your resume to [email protected] with the subject line: IT Technician Application.

Job Location: San Salvador, El Salvador (Hybrid)

Job Type: Full-Time, Contractor, Part-Time

Industry: IT Services and Consulting

Commitments: Career Growth and Learning, Performance Bonus